Terms of Service

Last Updated: January 16, 2026

Welcome to Tishya Jewels. These Terms of Service ("Terms") govern your access to and use of https://tishyajewels.in/ (the "Website") and the purchase of our luxury imitation jewelry products. By accessing or using our Website, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our Website or services.

1. Acceptance of Terms

By creating an account, browsing our Website, placing an order, or using any of our services, you acknowledge that:

You have read and understood these Terms of Service
You agree to be legally bound by these Terms and our Privacy Policy
All information you provide is accurate, current, and complete

2. Definitions

"Tishya Jewels," "we," "us," "our" refers to the business operating https://tishyajewels.in/
"You," "your," "customer," "user" refers to any individual accessing or using our Website
"Products" refers to all imitation jewelry items including but not limited to Moissanite Necklaces, American Diamond jewelry, Pendants, Traditional Necklaces, Earrings, and Bracelets
"Order" refers to your purchase request submitted through our Website

3. Use of Website

3.1 Permitted Use

You may use our Website for:

Browsing and viewing our jewelry collections
Creating an account to manage orders and preferences
Placing orders for personal use
Contacting customer service for legitimate inquiries

3.2 Prohibited Use

You agree NOT to:

Use the Website for any unlawful purpose or in violation of these Terms
Impersonate any person or entity or falsely represent your affiliation
Transmit viruses, malware, or any harmful code
Attempt to gain unauthorized access to our systems, accounts, or networks
Use automated tools (bots, scrapers) to access or collect data from the Website
Copy, reproduce, or distribute our product images, descriptions, or content without written permission
Resell our products commercially without authorization
Interfere with the proper functioning of the Website
Submit false exchange claims or fraudulent unboxing videos
Harass, abuse, or threaten our staff through any communication channel

Violation of these prohibitions may result in immediate account suspension or termination and legal action.

4. Account Registration

4.1 Account Creation

To place orders, you must create an account by providing:

Valid email address
Secure password
Accurate contact and delivery information

4.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access at support@tishyajewels.in

We are not liable for any loss or damage arising from your failure to protect your account information.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time, without prior notice, if:

You violate these Terms of Service
You provide false or misleading information
You engage in fraudulent activity or abuse our policies
Your account remains inactive for an extended period
We discontinue the service for business reasons

5. Product Information and Pricing

5.1 Product Descriptions

We strive to provide accurate descriptions, images, and specifications of our jewelry products. However:

Colors may vary slightly due to screen settings and photography
Product dimensions and weights are approximate
We reserve the right to update product information without prior notice
Product availability is subject to change

5.2 Pricing

All prices displayed on https://tishyajewels.in/ are:

Listed in Indian Rupees (INR) unless otherwise stated
Inclusive of applicable taxes unless specified separately
Subject to change without prior notice
Valid at the time of order placement only

We reserve the right to:

Modify product prices at any time
Correct pricing errors even after an order is placed
Cancel orders placed at incorrect prices due to technical errors

5.3 Pricing Errors

If a product is listed at an incorrect price due to a technical error, we will:

Notify you of the pricing error via email
Offer you the option to purchase at the correct price or cancel the order
Issue a full refund if you choose to cancel

6. Orders and Payment

6.1 Order Placement

When you place an order:

You make an offer to purchase products at the listed price
We reserve the right to accept or decline your order
Order confirmation does not guarantee acceptance
We will send an order confirmation email once your order is processed

6.2 Payment Methods

We accept the following payment methods:

Credit/Debit Cards
Net Banking
UPI
Digital Wallets
Other payment methods as displayed at checkout

All payments are processed through secure, PCI-DSS compliant payment gateways.

6.3 Payment Terms

Full payment is required at the time of order placement
Payment authorization may be verified before order processing
Failed payment transactions will result in order cancellation
We do not store complete credit card information on our servers

6.4 Order Cancellation by Tishya Jewels

We reserve the right to cancel any order if:

Product is out of stock or discontinued
Pricing error occurred
Payment cannot be verified or processed
Delivery address is unserviceable
We suspect fraudulent activity
You violate these Terms of Service

In case of cancellation by us, we will issue a full refund to your original payment method within 7-10 business days.

6.5 Order Cancellation by Customer

Due to our immediate processing and packaging procedures:

Order cancellation requests must be made within 2 hours of order placement
Contact support@tishyajewels.in immediately with your order ID
Once the order is shipped, cancellation is not possible
Cancellation approval is subject to our discretion

7. Shipping and Delivery

7.1 Shipping Policy

We ship to addresses across India (serviceable locations only)
Shipping charges, if applicable, will be displayed at checkout
Delivery timeframes are estimates and not guaranteed
We are not responsible for delays caused by courier services, natural disasters, or unforeseen circumstances

7.2 Delivery Address

Ensure delivery address is accurate and complete
We are not responsible for orders delivered to incorrect addresses provided by you
Address changes may not be possible once the order is shipped

7.3 Delivery Acceptance

Upon receiving your order:

Inspect the package for visible damage before accepting
You must record an unboxing video if you intend to make any exchange claim
Acceptance of delivery without visible damage indicates satisfactory receipt

8. Return and Exchange Policy

8.1 No Return Policy

Tishya Jewels maintains a strict No Return Policy. We do not accept returns for:

Change of mind
Size issues
Personal preference
Minor color variations

8.2 Exchange Eligibility

Exchanges are offered only for products received as damaged or defective.

8.3 Mandatory Unboxing Video

To process any exchange claim, you must provide:

A clear, uninterrupted video of the parcel opening process
Video showing the sealed package from all sides
Complete opening process from start to finish
Clear visibility of the damage or defect
No cuts, edits, or transitions in the video

Claims submitted without a proper unboxing video will be rejected. This requirement is non-negotiable.

8.4 Exchange Timeline

Report damage/defect within 24 hours of delivery
Contact support@tishyajewels.in with order ID and unboxing video
Product must be in original packaging with no signs of use or tampering

8.5 Exchange Process

We will review your video and documentation
Approval is at our sole discretion
If approved, we will arrange product pickup and replacement
Exchange processing may take 7-14 business days

For complete details, refer to our Return & Exchange Policy on the Website.

9. Intellectual Property Rights

9.1 Website Content

All content on https://tishyajewels.in/ including but not limited to:

Product images and photographs
Text descriptions and copy
Logo, branding, and design elements
Website layout and structure
Graphics and videos

are the exclusive property of Tishya Jewels and protected by Indian and international intellectual property laws.

9.2 Restrictions

You may not:

Copy, reproduce, or distribute our content without written permission
Use our brand name, logo, or trademarks without authorization
Create derivative works based on our content
Use our product images for commercial purposes

9.3 Trademarks

"Tishya Jewels," our logo, and other brand elements are trademarks of Tishya Jewels. Unauthorized use is strictly prohibited.

10. Limitation of Liability

10.1 Product Use

Tishya Jewels products are imitation jewelry intended for personal adornment. We are not liable for:

Allergic reactions to materials
Damage caused by improper use or care
Loss or theft of products after delivery
Dissatisfaction with product appearance due to personal preference

10.2 Website Availability

We strive to maintain Website availability but do not guarantee:

Uninterrupted or error-free service
Complete security from cyber threats
Accuracy of all information at all times

10.3 Maximum Liability

To the fullest extent permitted by law, our total liability for any claim arising from your use of our Website or products shall not exceed the amount you paid for the specific product in question.

10.4 Exclusion of Damages

We are not liable for:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or business opportunities
Data loss or corruption
Service interruptions

11. Indemnification

You agree to indemnify and hold harmless Tishya Jewels, its owners, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from:

Your violation of these Terms of Service
Your use or misuse of our Website or products
Your violation of any third-party rights
Fraudulent or illegal activities conducted through your account

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.

12.3 Informal Resolution

Before initiating any legal action, you agree to first contact us at support@tishyajewels.in to attempt an informal resolution.

13. Communication and Notices

13.1 Contact Methods

You can reach us through:

Email: support@tishyajewels.in
WhatsApp: +91 97-111-99-550
Instagram: @tishyajewels.in
Website contact form on https://tishyajewels.in/

13.2 Official Notices

We may send you official notices via:

Email to your registered email address
SMS to your registered phone number
Notifications on the Website

You are responsible for maintaining accurate contact information.

14. Modifications to Terms

14.1 Right to Modify

Tishya Jewels reserves the right to modify, update, or change these Terms of Service at any time without prior notice.

14.2 Notification

Changes will be effective immediately upon posting on https://tishyajewels.in/ with an updated "Last Updated" date.

14.3 Continued Use

Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms.

14.4 Review Responsibility

It is your responsibility to review these Terms periodically for changes.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Tishya Jewels.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and Return & Exchange Policy, constitute the entire agreement between you and Tishya Jewels regarding your use of the Website and purchase of products.

18. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

19. Force Majeure

Tishya Jewels shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters, pandemics, or acts of God
War, terrorism, or civil unrest
Government actions or regulatory changes
Labor disputes or strikes
Technical failures or internet disruptions

20. Customer Responsibilities

By using our services, you acknowledge responsibility for:

Providing accurate order and delivery information
Recording unboxing videos if you may need to file an exchange claim
Inspecting products upon delivery
Following care instructions for jewelry maintenance
Complying with all applicable laws and regulations

21. Contact Information

For questions, concerns, or assistance regarding these Terms of Service, please contact:

Tishya Jewels
Website: https://tishyajewels.in/
Email: support@tishyajewels.in
WhatsApp: +91 97-111-99-550
Instagram: @tishyajewels.in

We aim to respond to all inquiries within 48-72 hours.

By using https://tishyajewels.in/, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.