Privacy Policy

Last Updated: January 16, 2026

At Tishya Jewels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://tishyajewels.in and purchase our luxury imitation jewelry products.

Information We Collect

Personal Information

When you interact with Tishya Jewels, we may collect the following personal information:

  • Account Information: Name, email address, phone number, and password when you create an account

  • Order Information: Billing and shipping addresses, payment details, order history, and transaction records

  • Communication Data: Information you provide when contacting our customer service team via email, WhatsApp, or Instagram

  • Exchange Claims: Unboxing videos, photographs, and correspondence related to damaged or defective products

  • Profile Preferences: Jewelry preferences, wishlist items, and saved delivery addresses

Automatic Information

We automatically collect certain information when you visit our website:

  • Device Information: IP address, browser type, operating system, and device identifiers

  • Usage Data: Pages viewed, time spent on pages, products browsed, and navigation patterns

  • Location Data: General geographic location based on IP address

  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

Tishya Jewels uses your information for the following purposes:

  • Order Processing: To process, package, and deliver your jewelry orders efficiently

  • Customer Service: To respond to inquiries, process exchange claims, and provide support

  • Account Management: To create and maintain your account, preferences, and order history

  • Payment Processing: To securely process transactions and prevent fraudulent activities

  • Quality Control: To review unboxing videos and documentation for exchange requests

  • Marketing Communications: To send promotional emails, newsletters, and special offers about new collections (with your consent)

  • Website Improvement: To analyze usage patterns, improve user experience, and optimize product displays

  • Legal Compliance: To comply with applicable laws, regulations, and tax requirements

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information with:

Service Providers

We work with trusted third-party service providers who assist us with:

  • Payment processing and gateway services

  • Order fulfillment, packaging, and courier services

  • Email marketing and SMS notification services

  • Website hosting, maintenance, and analytics

  • Customer support tools and communication platforms

  • Cloud storage for unboxing videos and documentation

These service providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests

  • Enforce our terms and conditions, return policy, and other agreements

  • Protect our rights, property, safety, and business interests

  • Prevent fraud, security threats, or illegal activities

  • Resolve disputes and address claims

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

Tishya Jewels implements comprehensive security measures to protect your personal information:

  • Encryption: We use SSL/TLS encryption for all data transmission on our website

  • Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways

  • Access Controls: Strict employee access limitations to personal data on a need-to-know basis

  • Secure Storage: Unboxing videos and sensitive documents are stored on encrypted cloud servers

  • Regular Security Audits: Periodic assessments and updates of our security infrastructure

While we implement industry-standard security measures to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but remain committed to safeguarding your data.

Unboxing Video Privacy

When you submit an unboxing video for an exchange claim:

  • Purpose: Videos are used solely to verify product condition and process legitimate exchange requests

  • Storage: Videos are securely stored and accessible only to authorized personnel

  • Retention: Videos are retained for the duration necessary to process your claim and resolve any disputes

  • No Public Sharing: Your unboxing videos will never be publicly shared, posted on social media, or used for marketing purposes without your explicit written consent

  • Deletion: Once your exchange claim is resolved, videos may be archived or deleted as per our data retention policy

Cookies and Tracking Technologies

Tishya Jewels uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality, security, and shopping cart operations

  • Performance Cookies: Help us understand visitor behavior and improve website performance

  • Functionality Cookies: Remember your preferences, login status, and settings

  • Marketing Cookies: Track browsing behavior to deliver personalized product recommendations and advertisements

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect website functionality and your ability to place orders.

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Update or correct inaccurate or incomplete information

  • Deletion: Request deletion of your personal information (subject to legal retention requirements)

  • Opt-Out: Unsubscribe from marketing communications at any time

  • Data Portability: Receive your data in a structured, commonly used format

  • Object to Processing: Object to certain types of data processing for marketing purposes

Important Note: While you can request deletion of most personal information, we may retain certain data required for legal compliance, tax purposes, dispute resolution, and enforcement of our return and exchange policy.

To exercise these rights, please contact us at support@tishyajewels.in

Marketing Communications

With your consent, we may send you promotional communications about:

  • New jewelry collections and product launches

  • Exclusive offers, discounts, and festive sales

  • Styling tips and jewelry care guidance

  • Special events and limited edition pieces

You can unsubscribe from marketing emails at any time by:

  • Clicking the "unsubscribe" link in our emails

  • Adjusting communication preferences in your account settings

  • Contacting us at support@tishyajewels.in

Note: Even if you opt out of marketing communications, we will still send you transactional emails related to your orders, exchange requests, and account security.

Third-Party Links and Social Media

Our website and social media presence may contain links to third-party platforms (payment gateways, courier tracking, Instagram, WhatsApp). Tishya Jewels is not responsible for the privacy practices of these external platforms. We encourage you to review their privacy policies before providing any personal information.

When you contact us via WhatsApp or Instagram, those platforms' privacy policies also apply to your communications.

Children's Privacy

Tishya Jewels does not knowingly collect information from individuals under 18 years of age. Our products are intended for adult purchase only. If we become aware that we have collected personal information from a minor, we will take immediate steps to delete such information.

International Customers

Tishya Jewels primarily operates in India. If you are accessing our website from outside India, please note that your information may be transferred to, stored, and processed in India. By using our website and services, you consent to such transfers and acknowledge that Indian data protection laws apply.

Data Retention

We retain your personal information for as long as necessary to:

  • Maintain your account and fulfill orders

  • Process exchange claims and resolve disputes

  • Comply with legal, tax, and regulatory obligations

  • Enforce our policies and terms of service

Specific Retention Periods:

  • Order information: Minimum 7 years for tax and accounting purposes

  • Unboxing videos: Retained for 90 days after claim resolution

  • Account information: Until account deletion is requested (subject to legal requirements)

  • Marketing data: Until you opt out or request deletion

When information is no longer needed, we securely delete or anonymize it in accordance with data protection best practices.

Changes to This Privacy Policy

Tishya Jewels reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by:

  • Posting the updated policy on https://tishyajewels.in

  • Updating the "Last Updated" date at the top of this page

  • Sending email notifications to registered users for material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Tishya Jewels
Website: https://tishyajewels.in
Email: support@tishyajewels.in
WhatsApp: +91 97-111-99-550
Instagram: @tishyajewels.in

We aim to respond to all privacy-related inquiries within 48-72 hours.

Consent and Acceptance

By using the Tishya Jewels website (https://tishyajewels.in), creating an account, placing an order, or submitting an exchange request, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your continued use of our services constitutes acceptance of any updates or modifications to this policy.

If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services immediately.