Shipping & Delivery Policy

Last Updated: January 16, 2026

At Tishya Jewels, we are committed to delivering your luxury imitation jewelry safely and efficiently. This Shipping & Delivery Policy outlines our procedures, timelines, and terms for order fulfillment.

1. Shipping Coverage

1.1 Serviceable Areas

We currently ship to addresses across India, subject to courier serviceability in your area. If your location is not serviceable, you will be notified during the checkout process.

1.2 Restricted Areas

We may not be able to deliver to certain remote locations, military areas, or regions with courier restrictions. Please contact us at support@tishyajewels.in to verify serviceability before placing an order.

2. Processing Time

2.1 Order Processing

Orders are typically processed and dispatched within 2–4 business days from the date of order confirmation
Business days are Monday through Saturday, excluding public holidays and Sundays
Orders placed on weekends or holidays will be processed on the next business day

2.2 Processing Delays

Processing time may be extended during:

Festive seasons and sale periods
High-volume order periods
Product customization requests (if applicable)
Unforeseen circumstances or force majeure events

We will notify you via email or SMS if your order experiences any processing delays.

3. Delivery Timeline

3.1 Standard Delivery

Delivery usually takes 5–7 business days after dispatch
Total time from order placement to delivery: approximately 7–11 business days
Delivery timelines are estimates and not guaranteed

3.2 Delivery Factors

Actual delivery time may vary based on:

Your delivery location and pin code
Courier partner workload and operations
Weather conditions and natural disasters
Local festivals, strikes, or regional disruptions
Customs clearance (for specific regions, if applicable)

3.3 Delivery Attempts

Our courier partners typically make 2-3 delivery attempts:

If delivery fails after multiple attempts, the order may be returned to us
You will be notified of failed delivery attempts via SMS/email
Please ensure someone is available to receive the package

4. Shipping Charges

4.1 Free Shipping

We offer free shipping on all orders across India.

4.2 Shipping Cost Calculation

Shipping costs (if any) are calculated at checkout based on your delivery location
Any applicable shipping fees will be clearly displayed before payment
Promotional free shipping offers may have minimum order value requirements

4.3 Additional Charges

There are no hidden charges or COD fees
Customs duties or local taxes (if applicable for specific regions) are the customer's responsibility

5. Order Tracking

5.1 Tracking Information

Once your order is shipped, you will receive:

Order dispatch confirmation via email and SMS
Tracking number (AWB number) for real-time tracking
Courier partner details and tracking link

5.2 Tracking Your Order

You can track your order by:

Clicking the tracking link in your dispatch email/SMS
Visiting the courier partner's website and entering your tracking number
Logging into your Tishya Jewels account to view order status
Contacting us at support@tishyajewels.in or WhatsApp at +91 97-111-99-550

5.3 Tracking Updates

Tracking information is updated by the courier partner and may experience delays. If tracking shows no updates for more than 48 hours, please contact us for assistance.

6. Delivery Address

6.1 Address Accuracy

It is your responsibility to:

Provide a complete and accurate delivery address
Include landmarks, house/flat numbers, and contact phone number
Verify the address before completing your order

Tishya Jewels is not responsible for deliveries to incorrect or incomplete addresses provided by the customer.

6.2 Address Changes

Address changes must be requested within 2 hours of order placement
Contact support@tishyajewels.in immediately with your order ID
Address changes may not be possible once the order is dispatched
We cannot guarantee address modification after dispatch

6.3 Undeliverable Addresses

If your address is found to be incorrect, incomplete, or unserviceable after dispatch:

The courier will attempt to contact you for clarification
Failed deliveries due to incorrect addresses may result in return to origin
Return shipping charges may be deducted from any refund
Re-delivery may require additional shipping charges

7. Delivery Acceptance and Inspection

7.1 Package Inspection

Upon receiving your Tishya Jewels order:

Inspect the package for visible external damage before accepting delivery
If the package appears damaged, refuse delivery and contact us immediately
Acceptance of a visibly damaged package indicates satisfactory receipt

7.2 Unboxing Video Requirement

IMPORTANT: If you wish to make any exchange claim for damaged or defective products:

You must record a clear, uninterrupted unboxing video
The video must show the sealed package from all sides
Record the complete opening process without cuts or edits
Clearly show any damage or defects

Claims without proper unboxing video will not be accepted. This is mandatory and non-negotiable.

7.3 Reporting Issues

To report delivery or product issues:

Contact us within 24 hours of delivery
Email support@tishyajewels.in with:
- Order ID
- Description of the issue
- Unboxing video (for damaged/defective products)
- Photographs of packaging and product

8. Delivery Confirmation

8.1 Proof of Delivery

Delivery is considered complete when:

The package is handed over to the recipient at the delivery address
The courier obtains a signature or delivery confirmation
OTP verification is completed (if applicable)

8.2 Non-Receipt of Order

If you have not received your order within the expected delivery timeline:

Check tracking information for updates
Verify with neighbors or building security if delivery was attempted
Contact us at support@tishyajewels.in with your order ID
We will coordinate with the courier partner to locate your package

9. Lost or Damaged in Transit

9.1 Lost Packages

If your package is confirmed lost by the courier:

We will initiate an investigation with the courier partner
Investigation may take 7-10 business days
Upon confirmation, we will offer a replacement or full refund

9.2 Damaged in Transit

If your package is damaged during shipping:

Valid unboxing video is mandatory for claim processing
We will coordinate with the courier for damage claims
Replacement or refund will be processed upon claim approval

10. Undelivered or Returned Orders

10.1 Return to Origin (RTO)

Orders may be returned to us if:

Multiple delivery attempts fail
Recipient refuses delivery without valid reason
Address is incorrect, incomplete, or unserviceable
Package remains unclaimed at courier facility

10.2 RTO Refunds

For returned orders:

Refund will be processed after deducting forward and return shipping costs
Refund processing time: 7-10 business days after we receive the returned package
Refund will be issued to the original payment method

10.3 Customer-Initiated Delivery Refusal

If you refuse delivery without valid reason:

Order will be returned to us
Shipping charges (both ways) will be deducted from your refund
We reserve the right to refuse future orders

11. Multiple Items in Single Order

11.1 Split Shipments

In rare cases, items from a single order may be shipped separately due to:

Stock availability at different warehouses
Product size or packaging requirements

You will receive separate tracking numbers for each shipment.

11.2 Partial Delivery

If you receive only part of your order:

Check your email for multiple tracking numbers
Wait for the second shipment to arrive
Contact us if items are missing beyond the delivery timeline

12. Courier Partners

12.1 Authorized Couriers

We work with reliable, reputed courier partners including (but not limited to):

Delhivery
Blue Dart
DTDC
Ekart
India Post

Courier partner selection is based on serviceability and efficiency for your location.

12.2 Courier Issues

While we strive to work with the best couriers:

Tishya Jewels is not responsible for delays caused by courier operations
We will assist in resolving courier-related issues
Extreme delays may be escalated for investigation

13. Festive and Peak Seasons

During festive seasons, sales events, or peak periods:

Processing and delivery times may be extended
High order volumes may cause delays with courier partners
We will provide updates on expected delays

Plan your purchases in advance during these periods to ensure timely delivery.

14. Force Majeure

Tishya Jewels is not liable for shipping delays or failures caused by:

Natural disasters, floods, earthquakes, or extreme weather
Pandemics or health emergencies
Political unrest, strikes, or lockdowns
Government restrictions or regulatory changes
Technical failures or system outages beyond our control

We will make reasonable efforts to communicate and resolve issues arising from such events.

15. International Shipping

Currently, Tishya Jewels ships only within India. International shipping is not available at this time. We may expand to international delivery in the future—stay tuned for updates.

16. Order Cancellation After Dispatch

Once your order is dispatched:

Cancellation is not possible
You may refuse delivery, but shipping charges will be deducted from any refund
Refer to our Return & Exchange Policy for post-delivery options

17. Customer Support for Shipping Queries

For any shipping-related questions or concerns:

Tishya Jewels
Email: support@tishyajewels.in
WhatsApp: +91 97-111-99-550
Instagram: @tishyajewels.in
Website: https://tishyajewels.in/

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
We aim to respond to all inquiries within 24-48 hours.

19. Policy Updates

Tishya Jewels reserves the right to modify this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting on https://tishyajewels.in/ with an updated "Last Updated" date.

20. Acceptance of Terms

By placing an order on https://tishyajewels.in/, you acknowledge that you have read, understood, and agree to this Shipping & Delivery Policy.

For a seamless delivery experience, please ensure your contact information and delivery address are accurate and complete.