Shipping Policy

This Shipping Policy applies to all orders placed through https://tishyajewels.in/ (“Website”) and is operated by Tishya Jewels, managed by Dolly Kumari (“we”, “our”, “us”).

1. Shipping Coverage

  • We currently ship across India.

  • Orders will be delivered to the address provided at checkout.

  • Customers are responsible for providing accurate and complete shipping details.

2. Order Processing Time

  • Orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festive seasons or sale periods, processing time may be slightly extended.

3. Delivery Timeline

  • Estimated delivery time: 3–7 business days, depending on location.

  • Delivery timelines are approximate and may vary due to:

  • Courier partner delays

  • Weather conditions

  • Remote area delivery

  • Unforeseen logistical issues

Tishya Jewels is not responsible for delays caused by third-party courier services.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • Free shipping offers, if available, will be clearly mentioned on the Website.

  • Shipping charges are non-refundable once the order is dispatched.

5. Order Tracking

  • Tracking details will be shared via SMS, WhatsApp, or email after dispatch (if available).

  • Customers can track their shipment through the courier partner’s website.

6. Failed Delivery / Incorrect Address

If delivery fails due to incorrect address or customer unavailability:

  • Re-shipping charges may apply.

  • Refund (if applicable) will be processed after deducting shipping and handling charges.

7. Damaged or Tampered Package

If the parcel appears visibly damaged at the time of delivery:

  • Do not accept the package.

  • Inform us immediately with photographic proof.

  • Once accepted, the order will be considered successfully delivered.

8. Ownership & Risk

  • Ownership and risk of the product transfer to the customer once the order is handed over to the courier partner.

9. Contact Information

For shipping-related queries:

  • 📧 Email: support@tishyajewels.in

  • 📱 WhatsApp: +91 9711199550