Shipping Policy
This Shipping Policy applies to all orders placed through https://tishyajewels.in/ (“Website”) and is operated by Tishya Jewels, managed by Dolly Kumari (“we”, “our”, “us”).
1. Shipping Coverage
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We currently ship across India.
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Orders will be delivered to the address provided at checkout.
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Customers are responsible for providing accurate and complete shipping details.
2. Order Processing Time
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Orders are processed within 1–3 business days after successful payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
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During festive seasons or sale periods, processing time may be slightly extended.
3. Delivery Timeline
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Estimated delivery time: 3–7 business days, depending on location.
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Delivery timelines are approximate and may vary due to:
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Courier partner delays
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Weather conditions
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Remote area delivery
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Unforeseen logistical issues
Tishya Jewels is not responsible for delays caused by third-party courier services.
4. Shipping Charges
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Shipping charges (if applicable) will be displayed at checkout.
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Free shipping offers, if available, will be clearly mentioned on the Website.
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Shipping charges are non-refundable once the order is dispatched.
5. Order Tracking
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Tracking details will be shared via SMS, WhatsApp, or email after dispatch (if available).
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Customers can track their shipment through the courier partner’s website.
6. Failed Delivery / Incorrect Address
If delivery fails due to incorrect address or customer unavailability:
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Re-shipping charges may apply.
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Refund (if applicable) will be processed after deducting shipping and handling charges.
7. Damaged or Tampered Package
If the parcel appears visibly damaged at the time of delivery:
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Do not accept the package.
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Inform us immediately with photographic proof.
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Once accepted, the order will be considered successfully delivered.
8. Ownership & Risk
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Ownership and risk of the product transfer to the customer once the order is handed over to the courier partner.
9. Contact Information
For shipping-related queries:
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📧 Email: support@tishyajewels.in
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📱 WhatsApp: +91 9711199550