Return & Refund Policy

This Return & Refund Policy applies to all purchases made through https://tishyajewels.in/ (“Website”) and is operated by Tishya Jewels, managed by Dolly Kumari (“we”, “our”, “us”).

Please read this policy carefully before placing your order.

1. No Return / No Exchange Policy

We maintain a strict policy:

❌ No Returns
❌ No Exchanges
❌ No Replacements

Due to the hygienic and delicate nature of jewellery products, once an order is delivered, it cannot be returned, exchanged, or replaced under any circumstances, including but not limited to:

Change of mind
Personal dislike
Incorrect selection by customer
Minor color or design variations
Size expectation mismatch
Delivery delays

Customers are strongly advised to carefully review product descriptions, specifications, and images before placing an order.

2. Refund Policy

Refunds will be issued ONLY in the following case:

Duplicate Transaction If a customer is charged more than once for the same order due to a technical or payment gateway error:

The issue will be verified with the payment provider.
The excess amount will be refunded after successful verification.
Refund will be processed to the original mode of payment only.
Refund timeline: approved refunds, will be credited within 7–10 business days after approval.

No other refund requests will be entertained.